Frequently Asked Questions

Why is it so important to use food grade ingredients on your skin?

Whatever you put on your skin is absorbed into your body and enters your blood stream. Then it is filtered through your lungs and digestive organs. Hence it is of utmost importance that you apply food grade ingredients on your skin and not toxic chemicals.

Why do Waterline products take effect so quickly?

Our skin is hydrophobic, as in it repels water as the body already consists of 70% water. Our skin is lypophilic, it has an affinity for oils and fats.

Unlike other products in the market Waterline products contain a large percentage of nourishing oils and butters. These fats or lipids, are liked by the skin and get absorbed quickly. This has a dual advantage for your skin. Firstly the skin gets moisturized soon. Secondly the oils quickly permeate your skin taking with them vital nutrients and essential oils to the lower layers. This helps your skin build new and healthy cells, throw out toxins and get rid of dry, scarred or pigmented epidermal cells. In a very short time of using Waterline products you notice that your skin has a fresh vitality and radiance.

Is it necessary to keep Waterline products in the fridge?

The oils, soap solutions and serums may be kept at room temperature but the rest should be kept in the fridge. There are no synthesized fungicides/preservatives/hardeners in any of the products so in warm and moist climates the products will get affected. Our Cleansing Jelly MUST be kept in the fridge.

What is the shelf life of Waterline products?

Different products have different life spans. Our Body Wash/Shampoo and Kaajal can keep for 3-5 years while the more delicate products, the emulsions-Day Cream, Eye Cream, Timeless, Extra Rich Day Cream etc. will stay good for a minimum of 12 months if refrigerated. Our Cleansing Jelly is very delicate and must be used with a clean spoon and no water should splash in. We recommend that you use the products within 6 months of purchase.

The products are made in very small batches and disappear fast. The question of selling stale stock does not arise. IF A PRODUCT SMELLS OF STALE OIL OR HAS FUNGUS SPOTS WE WILL EXCHANGE IT FOR A NEW ONE AT NO ADDED COST. Please bring the old one in so we can test it to see what went wrong.

How did I start making this range of skin care?

I have always been an avid swimmer and my skin and hair were in terrible shape by the time I was 19. No fancy international skin care brands were good enough. I decided then that I would put on my body what I put into my body. It seemed rational, if I was benefiting from what I ate, my skin and hair would too! That’s when I began experimenting with edible ingredients. I formulated these products for myself as I didn’t trust anything else. I wanted better than what was out there. That was the birth of Waterline, at the time I did not know I this.

Why demineralised water?

Minerals play havoc with my formulations.

Can the empty, old containers be brought back and returned for a refund?

We encourage you to bring the old containers back for re-use, we believe in saving the planet. As far as a refund is concerned, it won’t be possible as there was no price hike when we changed the packaging to the recent more sophisticated collection.

Can 1 product replace another, for example: is it safe to use Soft Hands on the face?

Yes it is safe…all the products are made of edible ingredients so if you have run out of a particular product you can use another till your stock is replenished. I have used Face & Body Butter for my face, body, hands, feet and hair. When in Ladakh I mixed Tender Feet and Face and Body Butter for my face and body as the climate was very dry. I sometimes suffer from low blood pressure, at such times I use Dry Hair Oil as a body oil to increase my blood circulation.

Why does the colour and consistency of your products vary from batch to batch?

Slight variations do occur as I am using absolutely natural ingredients. Do 2 mangos ever look, feel and taste the same? The weather conditions do affect my ingredients and manufacturing process, for example: heavy monsoons increase the water content in kokum butter making it a darker shade so my creams look darker. I air dry and Ph balance my raw soap. In the summer and winter it takes 2 months while in the monsoons it takes the complete duration of the monsoons plus some! This changes the colour of my body wash/shampoo. Climatic changes affect the colour of oils and essential oils that I use. The climate affects the manufacturing process as well, the viscosity of the creams reacts to extra moisture and extra heat.

Hence there will be slight variations from batch to batch but the formulations are consistent. These formulations have been meticulously created to give your skin the best it can get.

Why the name Waterline?

Water is life!

How long do Waterline products take to improve skin and hair?

If you are hungry how long does it take for you to feel better after you eat something? Its instantaneous isn’t it? My products are basically food for your skin so the effects can be seen immediately. Changes will be seen with the first use and consistent improvements will follow with regular applications. But for this rapid improvement I recommend you use just Waterline products and no others, don’t mix brands. Use my products as directed by me.

ANY good skincare line should show you the same effect. If you have to wait weeks or months to see a change then the product line is not formulated properly.

What ingredients should you avoid in your skin and hair products?

Most products are not safe today and manufacturers don’t have to say so. The FDA granted self-regulation to the cosmetic industry in 1938, since then products can be marketed regardless of what tests show. Most of the 25,000 chemicals used have not been tested for long-term toxic effects. You might be exposed to over 200 different chemicals in a day. Many of these are suspected of causing cancer or affecting hormones, the latter control reproduction and development.

Common Toxic ingredients to avoid in your skin products:
Alcohol, Isopropyl (SD-40)
DEA (diethanolamine), MEA (Monoethanolamine) & TEA (triethanolamine)
DMDM Hydantion & Urea (Imidazolidinyl)
FD&C Color Pigments.
Synthetic Fragrances
Mineral Oil
Polyethylene Glycol (PEG)
Propylene Glycol (PG) and Butylene GlycolSodium Lauryl Sulfate (SLS) & Sodium Laureth Sulfate (SLES)
Para-Aminobenzoic Acid (PABA)